Inqubomgomo yobumfihlo

Kugcine ukuvuselelwa:Mashi 7, 2026

1.Ukumnikazi Wedatha 1.

Idatha yakho ingeyakho, njalo.Konke okwenzayo, okugcina noma okucubungulayo usebenzisa i-Solace amaqoqo akho obufakazi, iresiphi yakho, izitifiketi zakho, okwenziwayo emsebenzini wakho kungokwakho. Asenzi lutho mayelana nokulawulwa kwedatha yakho, manje noma kuze kube phakade. Ungakwazi ukuthekelisa, ukuyisusa, noma ukuyisusa kwenye indawo nganoma yisiphi isikhathi.

2.What We Collect 2.

Ulwazi lwe-Akhawunti

Lapho udala i-akhawunti, siqoqa:

• Ikheli le-imeyili (nge-Firebase Auth Google, GitHub, noma i-imeyili / iphasiwedi yokungena ngemvume)
• Igama lokubonisa (okuzithandela)
• Usuku nokudalwa kwe-akhawunti (Mahhala, Pro, Enterprise)
• Ulwazi lokubhalisa idivayisi (igama ledivayisi, i-OS, inguqulo yeklayenti)

Ukusetshenziswa Metrics (Anonymousized)

Ukuze sithuthukise ipulatifomu, siqoqa amamethrikhi okusetshenziswa okungaziwa:

• Inani lemisebenzi eqhutshwa ngeseshini ngayinye (akukho okuqukethwe komsebenzi, akukho okukhipha)
• Ukubalwa kwezimpawu ezihlanganisiwe zokukhokha (ezingaxhunyiwe kokuqukethwe)
• Izinga lamaphutha nemibiko yokushayisana (akukho idatha yomsebenzisi efakiwe)
• Inani lokusetshenziswa kwezici (ngimiphi imiyalo esetshenziswa kakhulu)

Lezi zimethrikhi zenziwa zingaziwa ngaphambi kokugcinwa futhi azikwazi ukuxhunyaniswa nabasebenzisi ngabanye noma umsebenzi wabo.

Ulwazi Lokukhokha (nge-Stripe)

Ukukhokhisa kwenziwa ngokuphelele yi-Stripe.

• Izinga lokubhaliselwe kanye nomjikelezo wokukhokha
• Isamba sesikweletu nomlando wokuthengiselana (izimali, izinsuku)
• Gqamisa i-ID yamakhasimende (yokuphatha ukubhaliswa kwakho)

Asilokothi sigcine izinombolo zamakhadi aluhlaza, ama-CVV, noma izitifiketi zokukhokha ezigcwele.I-Stripe iphatha konke ukucutshungulwa kokukhokha nedatha yekhadi ngaphansi kwengqalasizinda yayo ehambisana ne-PCI.

3. Lokho esingakuqoqi.

Lokhu kubalulekile futhi, ngoba senzelwe ukungaziboni lezi zinto:

• Izinkinobho zakho ze-API (BYOK):Uma uletha ukhiye wakho we-Anthropic, OpenAI, noma Together.ai, ugcinwa ubethelwe endaweni usebenzisa i-AES-256-GCM ku.~/.solace/vault/Ayilokothi iphume emshinini wakho.
• Idatha yokuzulazula:Yimaphi amawebhusayithi owavakashelayo, yimaphi amakhasi othomathikhi wesiphequluli sakho awathinta akukho kwalokhu okuthunyelwe kithi.
• Ukuphuma kwe-Recipe:Imiphumela yemisebenzi yakho (izifinyezo ze-imeyili, imidwebo ye-LinkedIn, imibiko) ihlala kukhompyutha yakho ngaphandle kokuthi unike amandla ngokucacile ukuvumelanisa ifu.
• Ubufakazi Okuqukethwe:Amabhondi akho obufakazi izindlela zokucwaninga nge-cryptographic ze-ejenti yakho zigijima zigcinwa endaweni ngokuzenzakalelayo.Sibona kuphela imethadatha uma ukhetha ukuvumelanisa.
• I-imeyili noma umyalezo Okuqukethwe:Asikaze sifunde noma sigcine ama-imeyili akho, imiyalezo ye-Slack, idatha yekhalenda, noma umsebenzi we-LinkedIn.
• Amaphrofayli Okuziphatha:Asizenzi amamodeli okuziphatha kwakho, asizenzeli iphrofayili yakho yokukhangisa, asinalo ibhizinisi lokukhangisa.

4. Izindinganiso Zokubethela

• Lapho uphumule:I-AES-256-GCM yazo zonke izitolo zendawo ezifakiwe ezifakiwe (i-vault, ama-credentials, amathokheni)
• E-E-In Transit:TLS 1.3 for konke ukuxhumana phakathi kudivayisi yakho kanye solaceagi.com
• Ubufakazi obuhlobene:I-SHA-256 i-hash-chained, i-tamper-evident, i-append-only records
• I-Cloud Vault (engavunyelwe):Ukuboshwa okuphelile kokuphela asikaze sibambe okhiye abangabhaliwe

5. Ukugcinwa kwedatha 5.

Izikhathi zokugcina zincike ezingeni lakho lobulungu:

• Izinga lamahhala:Ukugcinwa kwendawo kuphela.Ubufakazi bugcinwa izinsuku ezingama-30 kudivayisi yakho (wena ulawule ukususwa).
• Ukuqala ($8/inyanga):Ubufakazi befu bugcinwa izinsuku ezingama-30.Ungasusa noma kunini ngedeshibhodi noma nge-API.
• I-Pro ($28/inyanga):Ubufakazi befu bugcinwa izinsuku ezingama-90.Ungasusa noma kunini ngedeshibhodi noma nge-API.
• Ithimba ($88/inyanga):Ubufakazi obuvela efwini bugcinwa unyaka owodwa.
• ($188/inyanga): EnterpriseIzikhathi zokugcinwa ngokwezifiso ezenziwa ngezivumelwano ngesivumelwano ngasinye.Faka phakathi izinsuku ezingama-365 ngokungahleliwe nge-SOC2 audit trail.

Ngemva kwesikhathi sokugcina, idatha iyasuswa unomphela.

6. Ukuthekelisa idatha

Ungathumela yonke idatha yakho nganoma yisiphi isikhathi.

• Nge-API: GET /api/v1/export/my-dataibuyisa i-ZIP archive yazo zonke idatha ye-akhawunti yakho, amaqoqo obufakazi, nezilungiselelo
• NgeDashboard:Izilungiselelo → Thumela idatha ye-akhawunti yami
• Ifomethi:I-JSON + CSV (ifundeka ngumuntu, ihlukaniswa ngomshini)
• Isikhathi:Ukuthekelisa kwenziwa ngokushesha kuma-akhawunti angaphansi kwe-1 GB

7. Izinsizakalo Zabantu Abathathu

Sisebenzisa isethi encane kakhulu yamaqembu wesithathu, ngalinye linenhloso ethile:

• Umthungo (Izinkokhelo):I-Sripe igcina izitifiketi zakho zokukhokha ngaphansi kokuhambisana ne-PCI DSS. Samukela kuphela ithokheni lekhasimende. Inqubomgomo yobumfihlo ye-Sripe:stripe.com/privacy
• Together.ai (Managed LLM optional): Uma ukhetha inketho ye-LLM ephethwe (hhayi i-BYOK), izicelo zakho ziqondiswa nge-Together.ai ukuze zisebenze i-Llama 3.3 70B. Together.ai icubungula lezi zicelo ngenkathi ihamba; azigcini idatha yakho noma ziyisebenzise ekuqeqesheni.
• I-OpenRouter (i-LLM elawulwayo fallback ozikhethela): Isetshenziselwa ukubuyela emuva kokukhethwa kwe-LLM ephethwe. imigomo efanayo ne-Together.ai akukho datha egcinwe, akukho ukuqeqeshwa kwedatha yakho.
• I-Firebase Auth (Google): Isebenza ukungena ngemvume kwe-akhawunti nge-Google, GitHub, noma nge-imeyili.Inqubomgomo yobumfihlo kaGoogle iyasebenza emcimbini wokuqinisekisa.Thola kuphela i-ID yakho yomsebenzisi ne-imeyili yakho.
• I-Google Cloud Run / Cloud Storage: Idatha yakho ehlanganiswe nefu (uma isebenze) ihlala ku-Google Cloud Storage, ibhalwe ngekhibhodi ngesikhathi sokuphumula isebenzisa i-AES-256-GCM ngaphambi kokulayisha.

Asisebenzisi amanethiwekhi okukhangisa, ama-data brokers, noma amapulatifomu e-analytics alandelela abantu.

8.I-GDPR Rights

Uma use-European Economic Area, unamalungelo alandelayo:

• Ilungelo lokufinyelela:Cela ikhophi yazo zonke imininingwane yomuntu esiyiphethe ngawe
• Ilungelo Lokulungisa:Lungisa idatha yomuntu siqu engalungile noma engaphelele
• Ilungelo lokuCinywa:Siyocela ukususwa kwedatha yakho yomuntu siqu.Sizosusa i-akhawunti yakho nayo yonke imininingwane ehambisanayo zingakapheli izinsuku ezingama-30 ngemuva kwesicelo.
• Ilungelo lokungeniswa kwedatha:Thola idatha yakho ngendlela ehlelekile, efundeka ngomshini
• Ilungelo lokuphikisa:Ukuphikisana nokucutshungulwa kwemininingwane yakho ngezinhloso ezithile
• Ilungelo Lokunciphisa Ukucutshungulwa:Cela ukuthi sinciphise indlela esisebenzisa ngayo idatha yakho

Ukuze usebenzise noma yiliphi lalawo malungelo, thumela i-imeyiliprivacy@solaceagi.comSizophendula zingakapheli izinsuku ezingama-30.

9. Amalungelo akho ngaphansi kwe-CCPA (California Residents)

Uma ungumhlali waseCalifornia, unamalungelo alandelayo ngaphansi koMthetho Wobumfihlo Wabathengi waseCalifornia (CCPA) kanye noMthetho Wamalungelo Wobumfihlo waseCalifornia (CPRA):

• Ilungelo Lokwazi:Ungacela ukuthi yiluphi ulwazi lomuntu siqu esilubutha, silusebenzise, siludalule futhi siluthengise
• Ilungelo lokususa:Ungacela ukususwa kwemininingwane yakho siqu
• Ilungelo lokuphuma ekuthengiseni:Unelungelo lokukhetha ukungabi khona kokuthengiswa kwemininingwane yakho
• Ilungelo lokungabi nabandlululo:Ngeke sikubandlulule ngokusebenzisa amalungelo akho e-CCPA

Ungathengisi noma wabelane ngemininingwane yami

Asiwathengisi imininingwane yakho, asizange futhi ngeke.

I-AGI ayithengisi, ayiqashi, ayithengisi, noma yabelane ngemininingwane yakho yomuntu siqu nabantu besithathu ngezinhloso zabo zokumaketha. Asihlanganyeli kumanethiwekhi omthengisi wedatha. Asinawo amabhizinisi okukhangisa. Imali yethu engenayo ivela ekubhaliseni nasekusetshenzisweni kwe-LLM okulawulwayo, hhayi idatha yakho.

Uma ufisa ukusebenzisa noma yiliphi ilungelo le-CCPA noma unemibuzo, sicela uxhumane nathi ku-privacy@solaceagi.comSiphendula kungakapheli izinsuku ezingama-45 njengoba kudingeka yi-CCPA.

10. Inqubomgomo yamakhukhi

SisebenzisaAmakhukhi abalulekile ayisisekelofor core functionality pluscookies ongakhetha ukuwahlaziyaUngakwazi ukwala noma kunini nge-banner yekhukhi.

• Amakhukhi abalulekile:Gcina ungene ngemvume, gcina amathokheni wokuqinisekisa, khumbula ulimi kanye nezilungiselelo zesibonisi (ngaso sonke isikhathi)
• Amakhukhi okusebenza:Vumela izici ezithuthukisiwe ezifana nokuncamelayo okulondoloziwe (okuzithandela)
• Amakhukhi: AnalyticsSisize siqonde ukuthi izivakashi zisebenzisa kanjani isayithi ukuze sikwazi ukulithuthukisa (ngokuzithandela, ngokungaziwa)

Asisebenzisi i-Google Analytics, i-Facebook Pixel, i-Mixpanel, i-Hotjar, noma elinye ithuluzi lokulandelela ukuziphatha.Azikho amakhukhi wokulandelela wesithathu kule sayithi.

11.Ubumfihlo bezingane (ukuhambisana ne-COPPA)

I-PH0 yenzelwe abasebenzisi asebekhulile13 nangaphezuluNgokuhambisana ne-Children's Online Privacy Protection Act (COPPA), asiqoqi, sisebenzise noma sidalule imininingwane yomuntu siqu engaphakathi kwezingane ezingaphansi kweminyaka engu-13 ngokuzithandela.

• Ukuhlolwa kokuqinisekiswa kweminyaka kuboniswa lapho kusetshenziswa okokuqala isiphequluli se- Solace
• Uma sithola ukuthi umsebenzisi ongaphansi kweminyaka engu-13 uvule i-akhawunti, sizoyiqeda ngokushesha i-akhawunti nayo yonke imininingwane ehambisanayo.
• Asihlosanga ukukhangisa izingane futhi asinakho ukukhangisa ibhizinisi

Uma ukholelwa ukuthi ingane engaphansi kweminyaka engu-13 isinikeze imininingwane yomuntu siqu, sicela uxhumane nathi ku-privacy@solaceagi.comfuthi sizosusa ngokushesha.

12.Ushintsho kule Nqubomgomo

Uma senza izinguquko ezibalulekile ezithinta amalungelo akho obumfihlo, sizokwenza lokhu okulandelayo:

• Sizokwazisa nge-imeyili okungenani izinsuku ezingama-30 ngaphambi kokuba ushintsho luqale ukusebenza
• Cela imvume yakho uma ushintsho lunciphisa ukuvikelwa kwakho kobumfihlo
• Gcina umlando wezinguqulo zalesi dokhumenti

Ngeke nanini sinciphise amalungelo akho obumfihlo ngaphandle kwemvume yakho ecacile.

13.Xhumana Nathi

Imibuzo, ukukhathazeka, noma izicelo zedatha:

• I-imeyili: privacy@solaceagi.com
• Isikhulu Sokuvikelwa Kwedatha:Itholakala uma uceliwe ngama-akhawunti we-Enterprise
• Isikhathi sokuphendula:Siphendula yonke imibuzo yobumfihlo kungakapheli izinsuku zebhizinisi ezi-5